Answers to common questions about our parts, ordering, and shipping
What brands are your parts compatible with?
Our parts are compatible with all major brands including Putzmeister, Schwing, Sany, Zoomlion, Cifa, and Junjin. We manufacture OEM-equivalent replacement parts that meet or exceed original specifications. We also produce custom parts on request.
What is your minimum order quantity (MOQ)?
Our MOQ varies by product. For standard wear parts like cutting rings and wear plates, we accept orders as low as 10 pieces. For customized parts, please contact us for specific requirements. For first-time customers we often offer sample orders.
How long is the delivery time?
For stock items, we can ship within 3-5 working days. For custom or large orders, production time is typically 15-25 days. We ship via sea freight, air freight, or express courier (DHL/FedEx) depending on urgency. Express delivery to most countries in 5-7 days.
Do you provide quality guarantee?
Yes, all our products come with quality guarantee. We use premium materials and advanced manufacturing processes including CNC machining and heat treatment. If any product has quality issues, we offer free replacement or full refund. Most wear parts come with warranty matching original manufacturer specifications.
What payment methods do you accept?
We accept T/T (bank transfer), Western Union, PayPal, and L/C for large orders. For first-time customers, we typically request 30% deposit with balance before shipment. Established customers can negotiate payment terms.
How do I find the right OEM number for my part?
Use our OEM Search page — enter the part number from your original part. If you don't have the number, send us a photo and the pump model via WhatsApp or email, and our engineers will identify the correct replacement.
Can you supply parts not listed on your website?
Yes. We produce 1,000+ part types and can manufacture custom parts based on your drawings or sample. Our website shows the most-requested OEM numbers but we have many more in our catalog. Contact us with the OEM number and we'll quote within 12 hours.
Do you ship worldwide?
Yes, we ship to 60+ countries. We handle export documentation, customs clearance support, and can ship CFR/CIF/FOB based on your preference. Common destinations: Middle East, Southeast Asia, South America, Africa, Europe, Russia/CIS.
Are your parts original (genuine) or aftermarket?
We manufacture high-quality OEM-equivalent aftermarket parts. They are produced to the same dimensions and material specifications as originals, tested for hardness and fit, but cost 30-50% less than genuine brand parts. Many customers who switched from originals have used our parts for years.
Can I get a sample before placing a bulk order?
Yes, we support sample orders for most standard parts. You pay the sample cost and shipping; many customers start with 1-2 pieces of wear plates or cutting rings to verify quality before ordering containers.
How do you pack the parts for shipping?
Small parts are packed in export cartons with foam protection. Heavy parts (S-valves, cylinders, pipes) go in wooden cases or steel-strapped pallets suitable for sea freight. Every shipment includes a packing list, and we send photos of the packed goods before dispatch.
Can you ship to Russia and CIS countries?
Yes, we have regular shipping lines to Russia, Kazakhstan, Uzbekistan and other CIS countries, with experience in the required export documentation. Many of our long-term customers are in this region.
What information should I include in my inquiry?
The OEM part number is best. If you don't have it, include: your pump brand and model (e.g. Putzmeister BSA 1409), a photo of the part, and quantity needed. With this we can quote accurately within 12 hours.
Do you offer discounts for bulk or repeat orders?
Yes. Container orders and repeat customers get better pricing. We also offer dealer/distributor terms for partners who stock our parts in their local market — contact us to discuss.
What materials do you use for wear parts?
Wear plates and cutting rings are available in hard-chrome bimetal and tungsten carbide versions. Carbide lasts 2-3x longer in high-abrasion conditions. We recommend the right version based on your concrete aggregate and monthly pumping volume.
How can I track my order after shipment?
For express shipments we send the DHL/FedEx tracking number the same day. For sea freight we provide the B/L number and vessel details, plus updates at departure and arrival. You can contact us on WhatsApp anytime for status.
Why are your prices lower than original brand parts?
We are a factory, not a trading company. You buy directly from the manufacturer in Cangzhou, China — no brand markup, no middlemen. Same materials and machining standards, 30-50% lower price.